Refund policy

Returns & Refunds

You have 14 days from the day after you receive your order to return it. Items cannot be returned if the reason is slight differences in colour or texture. Since all our products are handmade, these variations are natural. Each piece is unique.

To be eligible for a return:

       Items must be in their original condition and packaging.

·       Provide proof of purchase.

Damaged Items

If your order is damaged upon arrival, what to do:

·       Take photos of the damaged item and its packaging.

·       Contact us immediately at info@houseoffm.co.za 

We’ll arrange for:

·       A replacement

·       Or a full refund

Refunds & Processing Times

·       We aim to process refunds, repairs, or replacements within 7 business days of receiving your request.

·       Refunds will be issued to the original payment method.

·       Once approved, you’ll receive your refund within 7 business days, depending on your bank.